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Goal Setting
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Finding fulfilment every step of the way

Find what’s best for yourself by setting goals for different life stages. Plan ahead to live a remarkable life.

Family Protection

Provide you and your family with flexible wealth planning solution and comprehensive protection

Wealth Building

Achieve goals and dreams with ease at all stages of life

Quality Medical Protection

Safeguard you and your family with sufficient resources to focus on treatment and recovery

Splendid Retirement

Get prepared for a fruitful retirement life

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Get prepared for your tax matters and well planned your future

Protect from Critical Illness

Be positive even facing unexpected critical illness

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Find products that meet your needs

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Handle medical expenses with ease
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Stay positive even diagnosis with critical illness
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Save tax while backing your health up
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Accumulate your wealth via smart asset management
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Enjoy tax deductions with comprehensive protection
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Prepare for your needs after retired to get a splendid retirement life
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Prepare a safety net for you and your family
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Remain calm when facing unexpected incidendts

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Quick Support

Are you encountering the same problem?

How to obtain support from Mainland China? How to pay my premium? How to get emergency help? How does the claim process work?
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Customer Service Hotline

(852) 2866 8898

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(852) 2866 1810

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4001 347 440

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00 801 85 7183
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About CTF Life
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About CTF Life

CTF Life helps its customers and their loved ones to navigate through life with personalised planning solutions and experiences, creating value beyond insurance and achieving sustainable growth. By providing our customers with four life pillars – GROWealth, EDUtainment, PowerUp and FAMmunity – we are giving access to new lifestyle experiences and helping them craft a holistic plan that enables them to live life to the fullest.

A-

Fitch Ratings

Based on the financial strength ratings announced by Fitch Ratings in November 2023

A3

Moody's

Based on the financial strength ratings announced by Moody’s in May 2024.

337%

As at 30 June 2024, CTF Life solvency ratio was 337% (audited).

About CTF Life

Learn more about our promise to clients.

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We are committed to achieving sustainable development and giving back to society.

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Working at CTF Life

To our success, talent is the most valuable element. We treasure our people and are committed to their development in order to maximize their potential and ensure their continual growth within the company. You will find a challenging and rewarding career with us.

Working at CTF Life

You will find a challenging and rewarding career with us.

Corporate Talent

No matter where you are in your career, if you are up for challenges and breakthroughs, a career at CTF Life can take you to the places you want to be

Internship Programme

Take the opportunty to work in a field that interests you the most, and make specifications as you send us your application

Life Artisan

Determined to leave a mark in the industry? We offer you opportunities to let you define your ideal career path

Payment Methods

Payment Methods

Payment Methods

Set Up Auto-payment for a Peace of Mind

To make it more convenient for you to settle your premium, we offer you two ways to make subsequent payments:

1. You may send us a completed Direct Debit Authorization form to make regular transfers from your designated bank account.

or

2. You may apply for a CTF Life Credit Card and complete a Credit Card Direct Deb Authorization form.

Revised Notes

All premium should be paid by policy’s policyowner or insured. The following measures will be implemented on 1 April 2021

1. If payment amount over HK$200,000, policyowner is required to complete and submit Large Amount/Third Party Payment Declaration Form or submit payment proof with payor name.

2. “Cash” includes cash paid at our Cashier Office or at convenience store, cash deposit to our bank account at bank counter or through bank’s deposit machine.

3. Effective 1 July 2021, we only accept cash up to the due premium or HK$200,000 whichever is lower.

4. We reserve the right to request for further documentation proof.

Please contact your consultant or call our Customer Service Hotline Tel: (852) 2866 8898 for more information.

Updates on change of company name on transitional period

Since it may take time for some of our banking partners to update our company’s payee name in their systems, please note that premium payments may be credited to “FTLife Insurance Company Limited” if you choose to make payments for your insurance policy through autopay (bank account or credit card), ATM, PPS, Internet banking or at convenience stores during the transitional period. Please be assured that payment made in this way will still be valid, and that your insurance protection will not be affected.

* Last update on 10/10/2024

Company name display at present
Hang Seng Bank Chow Tai Fook Life Insurance Company Limited (Updated)
HSBC Chow Tai Fook Life Insurance Company Limited (Updated)
Bank Of East Asia Bank Chow Tai Fook Life Insurance Company Limited (Updated)
Bank of China (Hong Kong) Chow Tai Fook Life Insurance Company Limited (Updated)
Bank Bill Payment Chow Tai Fook Life Insurance Company Limited (Updated)
ATM - JETCO Chow Tai Fook Life Insurance Company Limited (Updated)
ATM - Hang Seng Bank / HSBC Chow Tai Fook Life Insurance Company Limited (Updated)
FPS Chow Tai Fook Life Insurance Company Limited (Updated)
PPS Chow Tai Fook Life Insurance Company Limited (Updated)
EPS Chow Tai Fook Life Insurance Company Limited (Updated)
Convenience Store Bill Payment Chow Tai Fook Life Insurance Company Limited (Updated)
Policy Autopay Chow Tai Fook Life Insurance Company Limited (Updated)

Payment Options

Initial Premium

At CTF Life Cashier Office

Cash Credit Card Union Pay Mobile Payment Contactless Payment Cheque/E-cheque/Bank Draft K Dollar

Bank

Telegraphic Transfer / Local Bank Transfer

Renewal Premium

At CTF Life Cashier Office

Cash Cheque/E-cheque/Bank Draft EPS K Dollar

Bank

Telegraphic Transfer / Local Bank Transfer ATM

Payment by Phone/Internet

Bank Bill Payment – Internet Bank Bill Payment – Phone FPS PPS Online Payment

Other

Convenience Store

Loan Repayment

At CTF Life Cashier Office

Cheque/E-cheque/Bank Draft EPS

Bank

Telegraphic Transfer / Local Bank Transfer ATM

Payment by Phone/Internet

Bank Bill Payment – Internet Bank Bill Payment – Phone

Deposit for Charge

At CTF Life Cashier Office

Cheque/E-cheque/Bank Draft EPS

Bank

Telegraphic Transfer / Local Bank Transfer ATM

Payment by Phone/Internet

Bank Bill Payment – Internet Bank Bill Payment – Phone PPS

Other

Convenience Store

Subsequent Lump Sum Investment

At CTF Life Cashier Office

Cheque/E-cheque/Bank Draft EPS

Bank

Telegraphic Transfer / Local Bank Transfer ATM

Payment by Phone/Internet

Bank Bill Payment – Internet Bank Bill Payment – Phone PPS

Can I place a remittance in renminbi (RMB)?

Telegraphic Transfer can be deposited to the following Renminbi Account (Not applicable to the policy in HKD/USD currency):

Bank Name Bank of China (Hong Kong) Limited
SWIFT Code BKCHHKHHXXX
Payee Account NO. 012-875-06009232
Account Type CNY Statement Savings Account
Bank Address 3/F Bank of China Tower, 1 Garden Road, Hong Kong
Payee Name Chow Tai Fook Life Insurance Company Limited



The policy number, client name & the premium amount should be stated on the Bank Telegraphic Transfer Form for all the telegraphic payments and the Telegraphic Transfer receipts should be submitted to the Cashier.

Acting in our customers' best interests, we ONLY accept payments made by the policyholder's or insured's account. Unless under some specific conditions, payments made by a third party or any other accounts are NOT accepted. Please contact your consultant or call ur Customer Service Hotline for more information.

Can I pay the premium through Convenience Stores?

You may bring your Premium Notice (with a barcode) to any of the 7-Eleven, Circle K convenience stores or CRVanguard Superstores/ CRVanguard Shops in Hong Kong and pay at the cashier counters by cash.

How many working days does processing electronic payment take?

3 working days for all electronic payments. You may check the payment confirmation after the mentioned period.

Will I receive an official receipt for each premium payment?

We will issue an official receipt to the policyowner upon receipt of the premium, except premium payment paid via electronic payments or autopay.

What should I write in the payee name if I want to settle my premium by cheque?

A crossed cheque should be made payable to “Chow Tai Fook Life Insurance Company Limited”. Please also state your policy number and Policyowner's name on the back of the cheque.

Can I use Internet Banking for premium payments?

Yes, you can. For more details, you may contact your bank for details or go to our website, and select Services & Support on the menu > Premium Payment > click on the Bank Bill Payment – Internet on the page.

Can I use my UnionPay Card to settle renewal premium?

No, it's only applicable to initial premium.

What is the Merchant code of Chow Tai Fook Life Insurance Company Limited?

The merchant code is 9128.

How to set up an autopay bank account?

To set up an autopay bank account for regular premium payments, you will need to submit a completed Direct Debit Authorisation form to us. The set-up process may take around 2 months. Please make sure your bank account has sufficient funds to pay up to 2 months' worth of premiums.

Can a family member of a policyowner use their bank account to set up auto-payment to pay subsequent payments for the policyowner?

Yes, we accept auto-payment via the bank account/ CTF Life Credit Card of a family member of the policyholder. Such a family member includes the spouse, parents, offspring, siblings, grandparents of the policyowner. But to do so, you must provide us with documentary evidence of the relationship.

Any grace period for premium settlement?

The grace period for premium settlement is 31 days from the premium due date. Policy renewal premiums should be settled within the grace period.

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