Claims Support

Mandatory Document

1. Verified Copy of Identity Card of Policy Owner (If No Record in Our Company)
2. Original Official Hospital Receipts for Reimbursement Claim
3. Copy of Official Hospital Receipts for Hospital Income Claim
4. Breakdown of the Expenses with Diagnosis Proof

Additional Document May be Required

1. Sick Leave Certificate
2. Consultation Proof and Treatment Record
3. Medical Report
4. Discharge Summary Issued by the Hospital Having Exact Diagnosis
5. X-Ray / CT Scan / MRI / Laboratory Report
6. Referral Letter by Issued Registered Medical Practitioner
7. Pathological Report
8. Physiotherapy / Occupational Therapy Report
9. Patient Card Copy
10. Police Statement / Police Report
11. Newspaper Clipping


^{We may ask for other documents or information from you if deemed necessary}

Submit Claim Form Enclosed with Supporting Documents Enclosed

Submit your claim in person or pass it to your Financial Planner.

Kowloon Side

7/F NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon

Suite 3106-09, 31/F, Tower 6, Gateway, Tsim Sha Tsui, Kowloon

Mandatory Document

1. Verified Copy of Identity Card of Policy Owner (If No Record in Our Company)
2. Verified Copy of Identity Card of Insured (If No Record in Our Company)

Additional Document May be Required

1. Consultation Proof and Treatment Record
2. Medical Report
3. Discharge Summary Issued by the Hospital Having Exact Diagnosis
4. X-Ray / CT Scan / MRI / Laboratory Report
5. Pathological Report or Other Relevant Report as Required by the Specific Dread Disease in Accordance to the Policy Contract
6. Patient Card Copy


^{We may ask for other documents or information from you if deemed necessary}

Additional Document for Treatment in Mainland China

1. Patient's Medical Record Booklet for Emergency / Outpatient Consultation
2. Social Insurance Card Copy (if available)
3. Medical Record (Including But Not Limited to Admission Record, Medical History record, and Discharge Record)


^{We may ask for other documents or information from you if deemed necessary}

Submit Claim Form Enclosed with Supporting Documents Enclosed

Submit your claim in person or pass it to your Financial Planner.

Kowloon Side

7/F NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon

Suite 3106-09, 31/F, Tower 6, Gateway, Tsim Sha Tsui, Kowloon

Mandatory Document

1. Original Death Certificate
2. Verified Copy of Identity Card of Insured, Beneficiary and Claimant
3. Relationship Proof between Insured and Beneficiary
4. Original Policy / Lost Policy Declaration
5. Recent Address proof of Beneficiary (in 3 months)

Additional Document May be Required

1. Medical Report For Death Claim if policy duration less than 2 years
2. Medical Report
3. Discharge Summary Issued by the Hospital Having Exact Diagnosis
4. X-Ray / CT Scan / MRI / Laboratory Report
5. Pathological Report
6. Police Statement / Police Report
7. Post Mortem Report / Autopsy Report
8. Newspaper Clipping


^{We may ask for other documents or information from you if deemed necessary}

Additional Document May be Required for Death Outside Hong Kong

1. Patient's Medical Record Booklet
2. Original Notarial Certificate Proving the Death and Cause of Death of the Insured
3. Original Notarial Certificate Proving the Relationship between Insured and Beneficiary
4. Original Medical Certificate of Death
5. Original Proof of Death Issued by the Local Police Station
6. Original Residency Cancellation Proof
7. Original Proof of Death Issued by Committee of Village
8. Certificate of Cremation / Burial of Body
9. Permit to Export / Import Human Remains
10. HKID Cancellation Proof


^{We may ask for other documents or information from you if deemed necessary}

Mandatory Document

1. Verified Copy of Identity Card of Policy Owner (If No Record in Our Company)
2. Sick Leave Certificate, Consultation Proof and Treatment Records

Additional Document May be Required

1. Medical Report
2. Discharge Summary Issued by the Hospital Having Exact Diagnosis
3. X-Ray / CT Scan / MRI / Laboratory Report
4. Physiotherapy / Occupational therapy report
5. Patient Card Copy
6. Employer's Confirmation
7. Income Proof
8. Police Statement / Police Report
9. Employees' Compensation Assessment Certificate (Form5/7)
10. Newspaper Clipping


^{We may ask for other documents or information from you if deemed necessary}

Additional Document for Treatment in Mainland China

1. Patient's Medical Record Booklet for Emergency / Outpatient consultation
2. Medical record, including but not limited to admission record, medical history record, discharge record
3. Police Report by the Chinese Authority (if applicable)


^{We may ask for other documents or information from you if deemed necessary}