The service hours of the Customer Service Centre and the Customer Service Hotline will have special arrangements on the following dates:
Date: January 28 2025 (Tuesday) Chinese New Year's Eve
Office hours: 9:00 a.m. to 1:00 p.m.

Date: January 29 - 31, 2025 (Wednesday to Friday) Closed on the first three days of the Lunar New Year

Date: February 1, 2025 (Saturday) the fourth day of the Lunar New Year
Office hours: 9:00 a.m. to 1:00 p.m.

If you have any inquiries, please contact our Customer Service Hotline on 2866 8898.
Premium Payment

Premium Payment

Important Notes

  • As we do not provide receipts, please keep the ATM receipts for your own reference.
  • Please allow 3 working days for payment confirmation.
  • The grace period for premium settlement is 31 days after the premium due date. Renewal premiums should be settled within the grace period.
  • Acting in your best interests, we only accept payments from the policyholder's or the insured's account. Unless under specific conditions, payments made by a third-party or any other accounts are NOT accepted. For more information, please contact your consultant or call our Customer Service Hotline at (852) 2866 8898.